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LEADING YOU TO SAFETY FOR 37 YEARS

Returns, Exchanges and Shipping

RETURN POLICY:

If you are not satisfied with your purchase, you may return your product within 14 days of when your order was delivered. A restocking fee of 15% will be applied for all returns unless you choose to exchange your product.

Please call customer service at 908-284-0776 or email customerservice@durawear.com for your return authorization number. No return will be accepted without proper authorization. Packages will be refused unless an RMA# is referenced. Product must be returned within 14 days from the date the RMA# was issued.

Original shipping charges are non refundable and you will be responsible for any costs associated with returning your product/s.

ELIGIBILITY:

Due to the liability incurred, shelf life/expiration dates and because our products are used for the preservation of health and life, some of the safety products we distribute, such as electronics, gas detection equipment and replacement sensors, fall protection, chemical resistant footwear and other safety apparel items that have been unboxed are not returnable or as stated earlier will be charged a 15% or more restock fee. Only unused products or apparel with no signs of wear/use and with no contaminates will be accepted for return. The product must be in resalable condition. If you have any questions regarding the return policy for the items you purchased or the items you are interested in purchasing, please contact customer service. All non-stock, made-to-order or special order items are non-returnable. The re-branding of items due to frequent changes that manufacturers make does not warrant an item defective or eligible for a free return.   

Only new unworn apparel, gloves & footwear can be returned and must be returned in its original undamaged packaging. All unopened merchandise will be refunded in the same manner it was paid for.

EXCHANGE POLICY:

You may exchange your product within 14 days of when your order was delivered (Some restrictions apply to products such as food, beverage, gas detection and other items). Also some products my incur a return freight charge or exchange fee due to transportation fees. If you wish to exchange an item, call us at 1.800.949.7233 or email us at customerservice@durawear.com to receive authorization. Durawear will allow a one time size or color exchange of the same item. All products returned for exchange must have a exchange number or your package will be refused and returned to you without a refund or exchange. Only unused products or apparel with no signs of wear and with no contaminates will be accepted for exchange. The items must be in resalable condition.

Pack your item/s in the original or other suitable carton so as not to be damaged by the courier you selected. Once the product is received and accepted back into our warehouse a new order will be entered with its associated shipping charges.

Shipping charges for exchanges are non refundable and you will be responsible for any costs incurred for the shipping charges associated with exchanging the product/s.

* Please note that orders on specific products during a domestic or international pandemic outbreak, natural disaster or terrorist attack cannot be canceled and are non-returnable once the product has been shipped from our warehouse. ("Shipped" is defined as once your order has been assigned a UPS Tracking number) If you have any questions regarding this policy please contact customer service for specific details before you place your order.

In the event that a claim is made that the product purchased through Durawear.com is defective or fails and your purchase may be covered under the manufacturers warranty, and as the customer you request a replacement shipment before the original product is returned, Durawear.com has the right under our terms and conditions to authorize and process the original credit card used to make the initial purchase for the full amount of the replacement product. A full refund will be issued once the defective or failed product/s is returned and can be verified that it is covered under the manufacturers and Durawear.com warranty.

Durawear has the right under our terms and conditions to charge a twenty percent (20%) restock fee on any returned product. Please contact customer service for details. The customer must follow the provided RMA instruction which will be provided directly through the manufacturer or Durawear.com.

DISCOUNTS AND PROMOTIONS:

If any promotional discount was applied at the time of purchase you will not receive a refund for the value of the discount. Instead, the refund will be applied only to the actual amount paid at time of purchase.

Shipping Terms & Conditions:

Durawear.com ships exclusively via UPS. Generally orders are shipped within the noted shipping lead time Monday through Friday. UPS charges are calculated based on the total weight, overall dimensions and destination zip code of your order. Shortly after your order is prepared for shipping you will be notified via e-mail with a UPS tracking number. Use the map below to determine approximate shipping time for UPS Ground service. We also offer expedited shipping options available at checkout. Durawear must be notified of any discrepancies within 72 hours of your order being delivered or the claim will not be validated. 

Does Durawear ship UPS Collect? With regards to commercial accounts Durawear may ship by UPS Collect or UPS Third Party. This is solely determined by our security team due to fraudulent or invalid account information. If any UPS chargeback fees result from any invalid shipping information such as account numbers or invalid addressed, Durawear will collect these chargeback fees with the addition of a $25.00 administrative fee.

International Shipments:

All international shipments will originate and be processed from our New Jersey distribution center. This will add additional time before your order may ship since some products may have to be transfered to our New Jersey distribution center. Durawear will not ship any product internationally directly from a vendor. Please note that any local duties, taxes or customs fees may be charged at the time of delivery and Durawear has no control over such fees.

 

Where do I ship my return/exchange?

Durawear
30 Royal Road
Flemington, NJ 08822

UPS Ground - Business Days In Transit
UPS Ground time in transit

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