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LEADING YOU TO SAFETY FOR 37 YEARS

FAQ

Q. Is ordering online safe?

A. Absolutely! Durawear.com uses GeoTrust to ensure your security. The information you enter is encrypted in a way that is only readable by us. For more information, please see our Privacy Policy page.

Q. How do I place an order?

A. We make it easy to order from Durawear Glove & Safety and durawear.com. You can:

* Order online (24/7)
* Call our Customer Service Reps toll free at 1-800-949-7233 , between 8:00 am and 5 pm ET, Monday – Friday
* Fax your order to 1-888-949-7273
* Email customerservice@durawear.com
* Mail your order to Durawear Glove & Safety, 30 Royal Road, Suite 4, Flemington, NJ 08822

Q. How can I get your free catalog?

Call our Customer Service Reps toll free at 1-800-949-7233 , or email us at customerservice@durawear.com, between 8:00 am and 5:00 pm ET, Monday – Friday.

Q. Do you offer technical support for your products?

A. Our Technical Support Reps are extensively trained on products and regulations to help answer your questions. You can call 1-800-949-7233 , toll free, 8 am - 5 pm ET, Monday – Friday, fax 1-888-949-7273, or email your questions to techsupport@durawear.com.

Q. Is there a minimum order?

A. There is no minimum order at durawear.com. Your order is important to us, large or small, even if you only need one product.

Q. What are my payment options?

A. You can pay for your order in a variety of ways:

* We accept MasterCard, Visa, Discover, and American Express
* Open Account (Corporate Accounts only, call for details)

Q. Do you really need my email address?

A. Your email address is a very important part of the online ordering process. We use it to contact you with your order confirmation, to let you know that your order has shipped, and provide you with your package tracking number. Your e-mail address is not shared with other companies.

Q. Do I need to fax or mail a confirmation for my order?

A. Confirmations aren't necessary, but if you're required to send one, please let us know in the "notes" section to help avoid duplication.

Q. How will I know if you've received my order?

A. If you've provided us with an accurate e-mail address, you'll receive a confirmation via email. You may also click on the My Account link on the navigation bar on the top of your screen, and choose the Order History option.

Q. Can I check the status of my order?

A. Yes. Simply click on the My Account link on the navigation bar at the top of your screen, and choose the Order History option. You'll get a listing of past and present orders. Just click on the order number to find out where your order stands.

Q. How will I know if any of the items I ordered have been backordered?

A. You can see if any items have been backordered by clicking on the My Account link on the navigation bar at the top of the page, and search through your specific orders.

Q. If an item is backordered, when is my account charged?

A. Your account will be charged in full at the time of purchase and when the product is available it will be shipped. If you cancel your order before the backorder ships your credit card will be refunded.

Q. How will I know if my order has been shipped?

A. Once your order has shipped, we'll send you an e-mail to let you know that your order is on its way. You may also check the status using the My Account link on the navigation bar at the top of your screen, and choosing the Order History option.

Q. Will I be able to track my order after it has been shipped?

A. We'll give you the tracking number of your order when we e-mail your shipping notification. You'll be able to track your order through links provided at durawear.com. Your tracking number will also be available on the Order History page. Use the My Account link located on the navigation bar on the top of the page, and choose the Order History option.

Q. Can I look back at past orders?

A. Yes. You can see all of your past orders by clicking on the My Account button on the navigation bar at the top of your screen, and choosing the Order History option. You'll get a listing of your past and present orders. Click on an order number to get its details, including what you ordered and the invoice amount.

Q. How do I qualify for your Volume Purchase Program?

A. If you spend $5,000 or more annually, you're eligible to receive special discounted pricing, regardless of individual order quantity. See our Services page for more details.

Q. Do you offer special price quotes?
A. Durawear Glove & Safety can also help stretch your dollars with high volume product quotes. For more information, call our Account Representatives toll free at 1-800-949-7233, between 8 am and 5 pm EST, Monday – Friday, fax 1-888-949-7273, or e-mail sales@durawear.com.

Q. Do you offer Corporate Contracts?

A. Yes. Our National Account Managers can tailor special programs around your corporate needs. Whether you're supplying one facility or 100, they'll customize your account to take advantage of the best pricing and discounts available. For more information, call our Account Representatives toll free at 1-800-949-7233 between 8 am and 5 pm ET, Monday – Friday, fax 1-888-949-7273, or e-mail sales@durawear.com.

Q. Can I return or exchange a product?

A. At Durawear Glove & Safety we believe in your 100% satisfaction and as much as we would like to say yes to all returns and exchanges we just cannot due to the liability incurred because most of our products are used for the protection and preservation of individuals health & life. Some items are non-returnable and restrictions my apply to your specific product. If a product is returnable a 20% restocking fee will apply. Please view our return and exchange policy for complete details.

To see if your item can be returned or exchanged please call Customer Service at 1-800-949-7233 , between 8 am and 5 pm ET, Monday – Friday, or e-mail us at customerservice@durawear.com.

Q. Do you offer samples of products?

A. We offer free samples of some of our products but not all. If you're not sure of what to order, call our Customer Service Reps toll free at 1-800-949-7233, between 8 am and 5 pm ET, Monday – Friday

Q. Can I order customized products?

A. We offer several products that can be customized, including Hard Hats and Signs. Call our Custom Order Reps toll free at 1-800-949-7233, 8:00 am - 5:00 pm EST, Monday – Friday, or e-mail us for more details.

Q. Can I order products that aren't shown in your catalog or on your web site?

A. Yes. Durawear Glove & Safety has access to the entire product lines of hundreds of manufacturers. If you're looking for a product we don't currently have in stock, we can get it for you. Call one of our Customer Service Reps at 1-800-949-7233 , between 8:00 am and 5:00 pm EST, Monday – Friday, fax 1-888-949-7273, or e-mail customerservice@durawear.com.

We're continually expanding our product lines to meet your needs. If you use a product we don't currently stock, but you'd like us to carry, let us know. Call our Product Development Department at 1-800-949-7233 , between 8:00 am and 5:00 pm ET, Monday – Friday, fax 1-888-949-7233, or e-mail customerservice@durawear.com.

Q. Can I cancel my order?

A. You can cancel your order any time before it has been shipped. Simply call one of our Customer Service Reps at 1-800-949-7233 , between 8:00 am and 5:00 pm ET, Monday – Friday. Because we ship 98% of all orders the same business day they're received, it's important that you call as soon as possible, so we can stop the order before it ships.

Q. Will I be charged sales tax?

A. We charge sales tax only on taxable items that ship to New Jersey. (Clothing and apparel is non-taxable in New Jersey)